Frequently Asked Questions
Everything you need to know about your PWHL gear and orders.
How long will it take to receive my PWHL merchandise?
Standard shipping typically takes 5-7 business days within North America. Please note that during high-demand periods, such as the start of the season or playoffs, processing times may be slightly extended.
What is your return policy for team apparel?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that custom jerseys and final sale items are not eligible for return.
Do you ship PWHL products internationally?
Yes, we ship to fans worldwide. International shipping rates and delivery times vary by country and will be calculated at checkout. Please be aware of potential customs fees in your region.
How can I ensure I am ordering the right size?
We provide a comprehensive size guide on every product page. Our replica jerseys are designed with a 'fan fit' meant to be worn over light clothing, while performance gear follows standard athletic sizing.
Are these the same jerseys the players wear on the ice?
We offer both Authentic and Replica versions. Authentic jerseys feature the same specifications as on-ice gear, while Replica jerseys are designed for comfort and everyday wear for fans.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.